Telephony

T2i Telecom offers a full range of open and scalable telecom systems from 3 to 600 positions. We have selected the latest technologies (AVAYA).

Our solutions allow you to evolve independently. A team of certified technicians provides programming, commissioning and testing of telecommunications networks and devices.

Avaya: The new generation of voice/data convergence system. The IP office range manages and secures the company’s phone, local IP network and external connections (internet, etc.)

Thanks to new technologies, T2i Telecom adapts the facilities to the business of its customers.

The user training allows T2i Telecom customers to make the most of the functionality of the systems.

The new generation of voice/data convergence system. The IP office range manages and secures the company’s phones, the local IP network and external connections (internet, connections, etc.).

A fully open and interactive system with your computer: The multi-user networked CTI (Computer Telephony Coupling)

A 100 IP multi-media system and 100 traditional telephony:

- Traditional phones, digital stations, IP posts and/or IP Softphones
- DECT wireless or WIFi-free
- All the functions of a powerful self-switch
- Voice functions, ACD, automatic standard, built-in CTI server
- Integration of email (Outlook) and voice
- Voice over IP, site interconnection, etc…
- Operator console on PC
- Standard LOCAL IP telephony, intersite or WIFI
- Intelligent routing of voice and given calls
- Softphones with CTI display of important information
- VOIP remote access and telecommuting

AVAYA IP Office, a powerful call centre:

ACD: Automatic routing and dispatch of calls to agent stations
Queues, deterrence, queue exit to voicemail or automatic standard
Generating real-time reports on call centre activity
Wall panel feature via a PC
Routing outgoing calls
Recording manual or automatic calls
Multimedia interaction with customers, web, chat, email, SMS
Support for LDAP customers